Refund policy

Time Treasures PH - Return and Exchange Policy

At Time Treasures PH, we value your satisfaction and aim to make every purchase a positive experience. Please review our return and exchange guidelines below:

Eligibility for Return or Exchange

  • You may request a return or exchange within 7 days of receiving your order.

  • To be eligible, the item must be:

    • In the same condition you received it (unworn, unaltered, and with original tags, packaging, and inclusions).

    • Returned with a proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items

  • Items marked as Final Sale or Clearance are not eligible for return or exchange.

  • We do not accept returns for:

    • Change of mind

    • Damages caused by misuse, mishandling, or wear and tear

Damaged or Incorrect Items

  • If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery.

  • Provide clear photos or videos of the item, packaging, and any damage.

  • We will assess the issue and offer a replacement, refund, or store credit where appropriate.

Return Process

  1. Contact us at timetreasuresph@gmail.com  to initiate a return.

  2. Once approved, you will receive return instructions and shipping details.

  3. Customers are responsible for the return shipping cost unless the item was defective or incorrect.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval status.

  • Approved refunds will be processed via your original payment method or as store credit within 5–7 business days.

Exchanges

  • If you wish to exchange an item (e.g., for a different model of equal value), please contact us to check availability.

  • Exchanges are subject to stock availability.

Contact Us

If you have any further questions or need assistance, please feel free to contact us via:
📧 timetreasuresph@gmail.com
📞 09159283120 (Whatsapp)
📱 Or message us directly on our social media pages!